Returns & Refunds
We hope you love your Cottesmore Home purchase. However, if something isn’t quite right, we’re happy to accept eligible returns in accordance with the policy below.
Returns
You have 14 days from the date your order is delivered to let us know that you would like to return an item.
Once your return has been requested, you have a further 14 days to send the item back to us.
To arrange a return, please contact us at cottesmorehome@hotmail.com with your order number and the item(s) you wish to return. We will then provide you with the return instructions and address.
Items should be returned:
- Unused and in their original condition
- Free from marks, stains, pet hair, odours or damage
- With any original packaging where reasonably possible
Please take care when handling your item while deciding whether you would like to keep it.
Return Postage
For change-of-mind returns, customers are responsible for the cost of returning the item.
We strongly recommend using a tracked postal service, as we cannot be responsible for returned parcels until they have been received by us.
Refunds
Once your return has been received and inspected, we will process your refund to your original payment method.
Refunds will be processed within 14 days of receiving your returned goods.
Where applicable, your original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery service is non-refundable beyond the cost of our standard delivery option.
If an item has been handled beyond what would reasonably be necessary to inspect it and its value has been reduced, we reserve the right to make an appropriate deduction from the refund.
Made-to-Order & Personalised Items
Items that have been made to your individual specifications, altered especially for you or personalised cannot normally be returned simply because you have changed your mind.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Faulty or Damaged Items
Every Cottesmore Home order is carefully checked before dispatch.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging, so that we can resolve the issue for you.
Your statutory rights are not affected by this returns policy.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, colour or size, please return your eligible item for a refund and place a new order.
Questions?
If you have any questions about your order or would like to arrange a return, please contact us at:
cottesmorehome@hotmail.com
Cottesmore Home